Today, nearly every industry knows the power of the cloud. Contact centers have been using the power of the cloud for years but the real power is in the nearly 2 billion dollars in revenue they are projected to hit.
Adoption of the cloud continues to rise after years of concerns about security, reliability, and performance.
An early leader and evangelist in the cloud-based contact center market, Echopass addressed these concerns head on. The company has maintained a laser focus on performance, industry standards and the strictest security requirements.
Echopass offers flexible support for different customer environments. The company backs all their products with their world-class support organization. They have utilized best practices within their products to offer the best solutions to their customers.
Given their functionality, careful attention to standards, performance and the professional services to back it, Echopass has built a large and loyal base of customers. It’s for these reasons Frost & Sullivan is proud to recognize Echopass with the 2013 North America Market Share Leadership Award in Hosted ACD and Hosted APO Markets. Congratulations on the Award!