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Contact Center 1.jpgSupport Interaction Optimization (SIO) Takes on the Changing Face of Customer Service

Gain insight into an emerging contact center market segment - Support Interaction Optimization (SIO)

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114265558_Idea_Plan_Action.jpgWhen Technology Innovation Makes a Real Difference

Unified Communications Director discusses SMART Technologies' new collaborative and innovative solution for business.

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Connected Living: Brave New World or Utopia?6016eca8a1f23a5aa55af495fa43f96d.jpg

The benefits of a connected society will be unparalleled, but individuals need to understand the privacy trade-off

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137338428_smartphone_icons.jpgImproving Digital Advertising – the NinthDecimal Approach

Mobile & Wireless Principal Analyst discusses which types of barriers currently exist in the digital, multi-screen advertising marketplace and how to overcome them.

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digital landfill.jpgPreventing the Digital Landfill with Smarter Business Practices Using Enterprise Content Management (ECM)

What is a "digital landfill" and what can your business do to prevent from creating one?

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Upcoming Events


Live Events

GIL 2015: Thailand

To survive and thrive in the future business environment, both as an individual and as a company, innovation has now become an essential ingredient. Find out why innovation is critical to success, where innovation comes from, how to become a visionary innovator and what are your next steps.
Mar 24, 2015 | Thailand

11th Anniversary Customer Contact East

Hardwiring Your Customer Into Your Business
Apr 12-15, 2015 | Sawgrass Marriott Golf Resort & Spa | Ponte Vedra Beach, FL


Virtual Events

How to Anticipate Customer Needs, Meet Them Where They Are, and Deliver Personalized Experiences

More and more companies recognize that delivering a great customer experience is at the heart of every customer interaction
Mar 19, 2015 at 11: 30 a.m. PST/8:30 a.m. PST

Smart, Connected Products Gain the Competitive Advantage

The number of things connected to the Internet now exceeds the total number of humans on the planet, and we’re accelerating to as many as 50 billion connected devices by the end of the decade
Mar 26, 2015 at 2:00 p.m. EST/11:00 a.m. PST


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