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 98277972_People_in_Call_Center_on_Headsets_in_Front_of_Computers.jpgThe Changing Landscape for Consumer Devices and Customer Service: A View of CES2015

Contact Center Analyst discusses areas of interest at CES 2015 directly impacting customer service

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digital landfill.jpgPreventing the Digital Landfill with Smarter Business Practices Using Enterprise Content Management (ECM)

What is a "digital landfill" and what can your business do to prevent from creating one?

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enterprise comm..jpg

2015 Predictions for Enterprise Communications

What's in store for enterprise communications this year?

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134758797_Smart_phone_sitting_on_tablets.jpgMobility - A Key Business Survival Tool

New whitepaper discusses how smart phone mobility has changed the way enterprise, government, and consumers interact.

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SaaS2.jpgCircuit: Unify’s Vision for the Future of Collaboration

Learn how Unify's new product, Circuit, marks the vendor's next phase in the unified communications and collaboration (UCC) space.

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Upcoming Events


Live Events

ConNEXTions 2015

Driving Innovation and Industry Transformation Through Information Technology
Feb 8-10, 2015 | San Francisco, CA

11th Anniversary Customer Contact East

Hardwiring Your Customer Into Your Business
Apr 12-15, 2015 | Sawgrass Marriott Golf Resort & Spa | Ponte Vedra Beach, FL


Virtual Events

How to mitigate risk, costs and complexity when migrating from Windows Server 2003

On July 14, 2015, Microsoft Windows Server 2003 and Windows Server 2003 R2 will reach end of support. Migrating from Windows Server 2003 is not just a server upgrade or technology refresh project.
Jan 28, 2015 at 11:00 a.m. EST/8:00 a.m. PST


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